Returns & Refunds
We stand behind every bottle we ship. If something isn't right, we'll make it right — here's exactly how it works.
What if my order arrives damaged or incorrect?
Glass travels badly sometimes. When your order arrives, please open the box and check it. If anything is damaged, defective or incorrect, email us within 14 days with a photo of the damage — the photo is what lets us replace it on the spot instead of asking questions, so we do need it. Replacements go out promptly at no cost to you.
Please note: damage reported more than 14 days after delivery, or without a photo, can't be refunded.
What about heat or extreme weather?
Wine doesn't love a hot porch. Our insurance covers breakage in transit, but once a package is delivered we can't be responsible for temperature exposure — heat, freezing, or a box left in the sun.
If you're somewhere hot, order early in the week, plan to be home, or email us and we'll time the shipment with you. We'd rather sort it out before the bottle ships than after.
Who pays for return shipping?
It depends on whose mistake it was, and we think that's the fair line.
Our fault — we pay. Damaged, defective, or we sent the wrong bottle: return shipping is entirely on us, and often we won't ask for the bottle back at all.
Not our fault — you pay. Changed your mind, or ordered a bottle you didn't mean to: return shipping is yours. We'll still send a prepaid label so it's easy, then deduct its cost — along with the original shipping — from your refund. There's no restocking fee.
How do refunds work?
Refunds are issued once the condition of returned items is confirmed, by photo or physical inspection. After that, refunds are processed electronically and you'll get a confirmation email.
First time ordering? Taste is covered separately by the Zero Doubt Guarantee — see that page for what it covers. It's one or the other on a given order: claim the guarantee, or return bottles under the policy below, but not both.
How do I return or exchange a bottle?
We accept returns of unused and unopened items within 14 days of delivery. Unopened means the seal and capsule are fully intact — once a cork or screwcap has been broken, a bottle can't be resold, so we can't take it back.
To start a return, email hello@drinkpointzero.com. Once it's approved, we'll send a prepaid return label — drop the parcel at your local post office or nearest UPS location.
Items sent back without a prior return request can't be accepted.
For an exchange: tell us what you'd like, return the original once approved, and place a separate order for the new bottle. Items must come back in their original condition and packaging, with proof of purchase.
Returning 6 bottles or more? Email us first — larger returns are handled case by case so we can arrange proper packaging and pickup. Hosting an event and unsure how much to order? Ask us beforehand and we'll help you get the number right.
What if my package is refused or undeliverable?
If a package comes back to us because the address was incorrect, incomplete, or delivery was refused, we'll refund the order less the original shipping and the return-to-sender cost. Please double-check your address at checkout — and if you spot a mistake, email us straight away. If it hasn't shipped yet, we'll simply fix it.
How long does a refund take?
Once your return reaches us, allow up to 4 weeks for the refund to complete. Most are faster. The window covers transit back to us (5–10 business days), our inspection and processing (3–5 business days), and your bank (5–10 business days).
What can't be returned?
We don't accept returns on sale items, gift cards, or bottles whose seal has been broken. The Zero Doubt Guarantee applies whether or not your first bottle was on sale.
Questions
Anything about a return, refund or exchange — we're here.
Zero Proof. Zero Doubt.