Refund policy
Drink Point Zero — Returns & Refunds. This is the summary. Full details, including the Zero Doubt Guarantee, are on our Returns & Refunds page.
Damaged, defective or incorrect. Please inspect your order on arrival. Email hello@drinkpointzero.com within 14 days with a photo of the problem and we will replace it at no cost to you. Damage reported more than 14 days after delivery, or without a photo, cannot be refunded.
Heat and extreme weather. While your order is in transit it is covered — breakage and heat damage both. Once it has been delivered we cannot be responsible for what the weather does to a box left outside: sun, heat, or an overnight freeze. If you are somewhere hot, email us and we will time the shipment with you.
Returns. We accept unused and unopened items within 14 days of delivery. Unopened means the seal and capsule are fully intact — once a cork or screwcap has been broken, a bottle cannot be resold. Email us to request a return before sending anything back; items returned without a prior request cannot be accepted. Returning more than six bottles? Email us first so we can arrange packaging and pickup.
Who pays return shipping. If it was our mistake — damaged, defective, or the wrong bottle — return shipping is entirely on us, and often we will not ask for the bottle back at all. If you changed your mind, return shipping is yours: we will still send a prepaid label, then deduct its cost from your refund along with the original shipping if you were charged any. There is no restocking fee.
Refused or undeliverable packages. If a package comes back to us because the address was incorrect or incomplete, or delivery was refused, we refund the order less what the carrier charges us to return it, plus the original shipping if you were charged any. On free-shipping orders there is nothing to deduct there. If you refused the package because it arrived damaged, that is refunded in full with no deductions.
Refunds. Refunds are issued once the condition of returned items is confirmed, by photo or physical inspection, then processed electronically with a confirmation email. Allow up to 4 weeks from when your return reaches us — most are faster.
What cannot be returned. Sale items, gift cards, and any bottle whose seal has been broken.
Zero Doubt Guarantee. First-time orders are covered separately for taste — see the Zero Doubt Guarantee for what it covers. The guarantee applies whether or not your first bottle was on sale. On any one order you may use one taste remedy or the other — the guarantee, or a return under this policy — but not both. Damaged, incorrect or missing bottles are separate and are always covered, either way.
Questions about a return, refund or exchange: hello@drinkpointzero.com